There are a number of case studies that are used as part of the Sanseman Government education offering. In general terms, case studies are used as a tool to provide participants with a healthy understanding of what has worked and, some cases, what hasn't worked in terms of knowledge management programs and projects. The importance of case studies is to ensure a high level of credibility between the theoretical content of a course and the practical outcomes that have been achieved in the "real world".

Our case studies are a combination of our large body of work and experience and authorization from the relevant Government Departments and Agencies.

• We would like to thank the Australian Government Information Management Office for allowing us to provide the following case studies as reference material:

• Enabling knowledge management @ the ABS - The Australian Bureau of Statistics

• Health Insurance Commission and knowledge management: One step at a time - The Health Insurance Commission

• Knowledge management strategy development at ITSA - Insolvency and Trustee Service Australia

• Centrelink KM principles and lessons learned - Centrelink

From an international perspective the following organisations are studied from an outcomes based approach:

• The United States Department of the Navy

• The United States Federal Energy Regulatory Commission

• The United Kingdom Foreign and Commonwealth office

• NASA

• The World Bank

• The United Nations Staff Systems College

Case studies and course material is made available to Sanseman Government course participants. No material may be copied or re-mastered without the express permission of Sanseman Government or the relevant agency or department.